Details

Written by Jon Moore

Published: 07 January 2015

In my first Network Security post, I think I will rant a bit more than anything really technical, but the technical stuff will come as I get a little more accustomed to this site.

 

While working at Check Point's TAC (Technical Assistance Center), I have seen all kinds of things that, quite frankly, blow me away. Of all the things that do this (trust me, there are surprisingly many), there is one that stands out above the rest: not listening to the first Engineer that was spoken to. As a higher-level engineer, I don't take those front-line calls. I get the case escalated to me if the previous engineer is unable to solve the issue. I can't count the number of times I have merely repeated what the previous engineer has said (sometime word-for-word), and that is indeed the solution to the issue at hand.